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Frequently asked questions
All of our products are machine washable.
Machine wash on cold - if your washer has a gentle setting, please use it.
Never tumble dry your Posh as it may damage the delicate fibers; instead, air dry your throw or pillow.
A few notes upon arrival:
Your throw has traveled far to be in your home. Upon arrival, we recommend shaking out your Posh Pelt to allow the fibers to breath and shake off any loose fibers.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to send us a message with the product you are looking for in the subject line - we will do our best to give an estimate on the next shipment.
In addition, please sign up for our newsletter as product updates (including new products) will be sent out periodically.
Our customers' satisfaction is our number one priority.
We offer a full refund within 30 days if the product is in new condition or has minimal wear, subject to our discretion.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes 3-7 business days depending on where you are located.
If your order hasn't arrived after two weeks, please contact us and we will do our best to assist you.
Customers can receive a full refund for returns made within 30 days with limited wear, subject to our discretion. Please note that customers will be responsible for return shipping costs. Any returns must be in the original packaging with proof of purchase. All smoke-infused throws or pillows are non-refundable.
The typical delivery timeframe is 3-7 business days depending on where you are located. If your order has not been received in over two weeks, please contact us for resolution. You can estimate shipping times and costs in your cart. Shipping will be conducted with UPS for domestic and DHL for international.
Become an ambassador
If you love Posh Pelts as much as we do and are interested in becoming an ambassador, please click the link below and fill out the form.